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Customer Retention Metrics A Deep Insight Into Relationship Marketing

Posted by Varsha Bhagchandani on Feb 17, 2015 10:15:01 am
Relationship-Marketing-BPO

The economics of customer retention is mainly based on generating synergies between an organization and its consumers. The strategy enables a business to make better decisions by increasing user alignment with its products and services.  According to the marketing guru, Philips Kotler, businesses on an average lose approximately 20% of customers on an annual basis by failing to retain its existing users. This, in turn, costs the... Read more>>

Essential Help Desk Tactics In Light Of Current Trends

Posted by Geetanjali Mukherjee on Feb 17, 2015 10:14:26 am
Help-Desk-Tactics

Helpdesk service is a resource-intensive operation. This wing of outsourcing often comprises of technical (IT) staff trained to resolve customer queries efficiently. Companies hiring such services benefit from the investment within a helpdesk outsourcing system supporting repetitive processes. Global organizations treat outsourcing as a function to successfully reduce operational costs. This amenity is a prime target for commoditizat... Read more>>

Customer Loyalty Programs Optimizing Business Value

Posted by Varsha Bhagchandani on Feb 17, 2015 10:13:46 am
business-process-outsourcing

In this dynamic business landscape, enterprises across the globe are looking for solutions that can bring agility to their processes. In this light, business process outsourcing services as an ideal solution for the organizations to insure their business against any risks and uncertainties. This not only streamlines their operations, but also serves as a perennial solution to improve their brand visibility in the marketplace. Compani... Read more>>

How Are BPOs Creating A Compelling Customer Experience

Posted by Varsha Bhagchandani on Feb 17, 2015 10:12:55 am
BPO_help_desk_outsourcing

With rapidly changing technology, the call center industry is abuzz with multiple opportunities presented by the new engagement and capability models. Most of the businesses are attempting to capitalize on this change to facilitate better interactions with customers. In this light, outbound call center services are unlocking a wide array of choices to abridge the widening the gap between companies and end-users.  Let's take a qu... Read more>>

How Inbound ACD Drives Business Operations

Posted by Geetanjali Mukherjee on Feb 17, 2015 10:11:44 am
need_inbound_call_center

Inbound ACD (automatic call distribution) system is different from its traditional counterparts. This system encompasses an interaction engine that functions as a flexible and highly automatic interaction distributor through which incoming SMS, fax, phone calls and e-mails are managed. Generally, tech support team executives carry out the process. The system is an integral part of the computer telephony integration (CTI) system. Such... Read more>>

Shifting Customer Paradigms : BPOs Maximize Business Value

Posted by Varsha Bhagchandani on Feb 17, 2015 10:11:31 am
BPOs_services_Maximize_Business_Value

Smarter businesses optimize demand with supply, driven by customer insights to continuously replenish information flow on an interconnected and instrumented planet. In this context, business process outsourcing has played a vital role in transforming the business landscape by adding a high degree of elasticity to adapt to the fast changing times.  It is imperative for firms to leverage outbound and inbound call center services o... Read more>>

BPOs Building Excellence Through Customer Relation Management

Posted by Varsha Bhagchandani on Feb 17, 2015 10:10:01 am
inbound-calls

With the evolution of business process outsourcing, companies are striving to attain competitive edge by improving their customer support services. Initially, enterprises primarily focused on hiring a third party service provider to gain cost advantage. With time, this focus has shifted towards attaining strategic advantages by leveraging various service delivery models followed by the outsourcing industry. This brings us to the ques... Read more>>

An Overview Of Cloud Based Business Process As A Service

Posted by Geetanjali Mukherjee on Feb 17, 2015 10:09:24 am
Customers-Involvement-in-Digital-Era

BPaaS or Business Process as a Service is basically a horizontal and/or vertical process that is delivered out of a cloud service model. It is linked with Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) as well as reliant another cloud services. The concept of business processes automation is not new. Companies have been executing this work methodology manually or programmatically, fo... Read more>>

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