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Some Mainstream Call Center Trends For 2014

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:32:06 am
call-center-india

Customer service has always been a highly competitive battleground for businesses. No wonder BPOs across the globe are always on the lookout for brand new methods to devise a better customer experience strategy. The emergence of new technologies and channels has given rise to a comprehensive opportunity for call center operators. Here is a quick look at the five most critical tech-trends which appeared in the scene. These drifts have... Read more>>

A Balanced Call Centre Measurement Scorecard Needs Essential KPIs

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:30:19 am
Balanced_inbound_Call_Centre

A well-balanced call center measurement framework needs to be simple and highly relevant .Only then can this call center outsourcing company provide businesses and customers with a balanced and comprehensive contact center experience. As a rule, a balanced scorecard must include the following measures: *CustomerSatisfaction *OperationalEfficiency *BusinessValue * People Management Above enlisted are called Key Performa... Read more>>

BPO Customer Support Service: Growing Beyond Boundaries

Posted by Varsha Bhagchandani on Feb 17, 2015 09:28:33 am
BPO Customer Support Service

Client interaction is increasingly considered an important element of every business. Business Process Outsourcing units help you to stay in touch with your customers around the clock. By providing superior BPO customer support services, the call centers act as a binding force between the companies and the end-users. Call centers are committed to building customer loyalty by maintaining healthy relations with existing customers.... Read more>>

How Can BPO Analytics Unlock Customer Insights

Posted by Varsha Bhagchandani on Feb 17, 2015 09:27:37 am
BPO_Analytics_customer_support_services

According to one of the latest surveys conducted by Gartner, a major hindrance in the efficient decision making process by using big information or data is the scarcity of skilled manpower. Business process outsourcing units can help companies in this regard by bridging the gap between high-quality data analytics and business analysts in cost-effective ways. Changing Customer Expectations Influences the BPO Landscape  Even th... Read more>>

Improve Your Customer Communication Channel With Inbound Call Centers

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:26:48 am
Communication-Channel-Inbound-Call-Centers

Contact centers offer customer services through inbound call center processes. These inbound services are designed to meet business critical requirements of clients. As a result, customer relationships are successfully managed and business continuity is ensured. We understand that every customer is important for your business and so we offer world class customer service. We help our clients build stronger relationships with their cus... Read more>>

How is Outsourcing Work to Call Centers in India a Beneficial Option?

Posted by Rahul Bhaduri on Feb 17, 2015 09:26:47 am
Call-Centers-in-India

International companies have always found it preferable to outsource call center services to India, when equated to outsourcing in Philippines, China and other countries in Asia. India, at all times, has been the most ideal outsourcing location, since call centers here offers a wide range of benefits as compared to other countries. At present, outsourcing work to India has become a routine for numerous global companies. Several internat... Read more>>

Impact Of ITES/BPO Industry On Indian Economy

Posted by Sukriti Saini on Feb 17, 2015 09:26:19 am
BPO-Industry-of-India

In India, BPO and the software industry has significantly boosted the country's economic growth. The sector is creating jobs for millions of people across the globe. In fact, according to the latest stats, this sector provides direct employment to about 2.2 million people and creates indirect employment opportunities for about 8 million people. As per NASSCOM- “The figures will reach 10 million by the year 2020.” Accordin... Read more>>

Clarifying Essential Facets Of Inbound And Outbound Call Centers

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:24:56 am
Inbound and Outbound Call Center

The massive BPO industry has been expanding all the more with every passing day. This unprecedented expansion is a consequence of global enterprises becoming explicitly dependent on services offered by Indian call centers. In fact, every business, whether big or small, it outsources the back-end processes to a third party can climb the ladder to success conveniently.  However, thinking of managing even the non-core business func... Read more>>

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Call Center in India Advantages

Highly trained and skilled professionals

Highly trained and skilled professionals
Expertise in technology

Expertise in technology
Enables 24*7 customer support

Enables 24*7 customer support
Preferred destination for outsourcing

Preferred destination for outsourcing
Cost-effective customer support

Cost-effective customer support
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Modernized Infrastructure and technology

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