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Customer Service Outsourcing – The Cost Efficient and Effective Way to Get Work Done

Posted by Priyanka Thakur on May 23, 2017 12:06:29 pm
B2_B-Telemarketing-Services

There comes a time in the career of every business owner where they face this dilemma whether to manage all business processes in-house or outsource some non-core, yet important functions to a third party vendor. More often than not, this question arises when a business is in its expansion phase. It is the time when business owners are busy formulating business strategies and focusing on core competencies. If during such busy time, they... Read more>>

Are Your Call Center Executives Culturally Sensitive?

Posted by Priyanka Thakur on May 17, 2017 11:27:12 am
call center outsourcing

If you have ever worked in a call center or have been closely associated with call center executive, then you will agree with us that the job of a call center executive involves dealing with different people on daily basis. Interacting with customers over the telephone is an integral part of his job. No matter what day it may be, call center executive deals with different people, who have different behavior, different disposition, diffe... Read more>>

Make Your Business Future Ready with Outsourcing

Posted by Priyanka Thakur on May 09, 2017 12:03:05 pm
BPO Services

Business Process Outsourcing (BPO) is the process of subcontracting one or more specific business processes to a third party BPO services provider at some predefined terms and condition. This subcontracting of processes authorizes the service provider to become the administrator and manager that supervises the services and processes ensures that they deliver the desired result. Over the last 20-25 years, outsourcing has flourished like ... Read more>>

Crucial Attributes of a Futuristic BPO Firm

Posted by Ishtiyaq Nabi on Apr 26, 2017 05:04:04 pm
bpo-outsourcing

In the ever-transmuting business world, “old is good” does not hold good!Nobody can question the fact that numerous enterprises have scaled great heights of success following standard and conventional strategies of business.  Nonetheless, if one believes that modifications to any conventional business strategy would pave way for incompetency, then his/her business acumen is certainly in question.  In fact, business... Read more>>

Multichannel customer engagement: A force to reckon with!

Posted by Ishtiyaq Nabi on Apr 19, 2017 03:29:32 pm
multichannel-customer-engagement

The confluence of customers and brands across all communication channels has earmarked a new era for the business world.  Herein, only those organizations can taste the comprehensive success that are prepared to embrace multichannel customer interaction.  As the need for multichannel customer engagement was felt across the business fraternity, enterprises worldwide have started undertaking strategic (ensuring a perfect blend o... Read more>>

3 Things Your Customers Wish You Knew

Posted by Sakshi Sharma on Apr 15, 2017 02:50:17 pm

When it comes to servicing customers, we tend to seek everyone’s opinion. Right from the experts of the industry to our drivers, we feel that everyone might have something or the other to say which would end up helping us to create better customer service experiences. Of course, everyone’s opinion matters and should be taken into consideration, but one thing that we entirely miss upon is customers. Who can tell us better abo... Read more>>

Employee Attrition in BPO firms: Check before it’s too late!

Posted by Ishtiyaq Nabi on Apr 14, 2017 10:35:15 am
outsourced call center

Handling numerous disgruntled customers on a daily basis, meeting strategic targets, and updating CRMs quite consistently are certainly not attractive aspects of any job profile, and therefore, the outsourcing industry has a quite high employee attrition rates. What makes the matter worse is numerous decision-makers and strategists are quite content with this trend, and they are quite reluctant to take any pragmatic action that would en... Read more>>

Seven Crucial KPIs Inbound Call Centers Need To Be Vigilant About

Posted by Ishtiyaq Nabi on Apr 04, 2017 12:44:00 pm
inbound-call-center

Indisputably, inbound call centers worldwide are offering a perfect blend of innovative and pragmatic solutions to businesses across all verticals. The solutions offered by competent inbound contact centers have helped endless number of businesses achieve what they aspire for, and therefore, inbound call center firms have now become inseparable part of the business world. However, for any solution provider to march consistently on the p... Read more>>

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