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Crucial Attributes of a Futuristic BPO Firm

Posted by Ishtiyaq Nabi on Apr 26, 2017 05:04:04 pm
bpo-outsourcing

In the ever-transmuting business world, “old is good” does not hold good!Nobody can question the fact that numerous enterprises have scaled great heights of success following standard and conventional strategies of business.  Nonetheless, if one believes that modifications to any conventional business strategy would pave way for incompetency, then his/her business acumen is certainly in question.  In fact, business... Read more>>

Multichannel customer engagement: A force to reckon with!

Posted by Ishtiyaq Nabi on Apr 19, 2017 03:29:32 pm
multichannel-customer-engagement

The confluence of customers and brands across all communication channels has earmarked a new era for the business world.  Herein, only those organizations can taste the comprehensive success that are prepared to embrace multichannel customer interaction.  As the need for multichannel customer engagement was felt across the business fraternity, enterprises worldwide have started undertaking strategic (ensuring a perfect blend o... Read more>>

3 Things Your Customers Wish You Knew

Posted by Sakshi Sharma on Apr 15, 2017 02:50:17 pm

When it comes to servicing customers, we tend to seek everyone’s opinion. Right from the experts of the industry to our drivers, we feel that everyone might have something or the other to say which would end up helping us to create better customer service experiences. Of course, everyone’s opinion matters and should be taken into consideration, but one thing that we entirely miss upon is customers. Who can tell us better abo... Read more>>

Employee Attrition in BPO firms: Check before it’s too late!

Posted by Ishtiyaq Nabi on Apr 14, 2017 10:35:15 am
outsourced call center

Handling numerous disgruntled customers on a daily basis, meeting strategic targets, and updating CRMs quite consistently are certainly not attractive aspects of any job profile, and therefore, the outsourcing industry has a quite high employee attrition rates. What makes the matter worse is numerous decision-makers and strategists are quite content with this trend, and they are quite reluctant to take any pragmatic action that would en... Read more>>

Seven Crucial KPIs Inbound Call Centers Need To Be Vigilant About

Posted by Ishtiyaq Nabi on Apr 04, 2017 12:44:00 pm
inbound-call-center

Indisputably, inbound call centers worldwide are offering a perfect blend of innovative and pragmatic solutions to businesses across all verticals. The solutions offered by competent inbound contact centers have helped endless number of businesses achieve what they aspire for, and therefore, inbound call center firms have now become inseparable part of the business world. However, for any solution provider to march consistently on the p... Read more>>

Six Success-Driven Cross-Selling and Upselling Strategies

Posted by Ishtiyaq Nabi on Mar 31, 2017 11:55:49 am
services in call centers

Cross-selling and upselling are certainly fundamental aspects of overall sales strategies that organizations formulate. Nobody can encounter the proven fact with a valid argument that organizations (irrespective of their nature or size) aim to sell as many offerings as possible. In fact, experts also want blue chip companies to pay due attention to cross-selling and upselling strategies that can furthermore pave way for enhanced organiz... Read more>>

Multilingual Customer Engagement: Trusted Stratagem to Enhance Revenue Generation Capability

Posted by Ishtiyaq Nabi on Mar 31, 2017 10:12:01 am
Call Answering Service

In quest of maximizing revenues and maintaining consistent revenue streams, businesses worldwide are quite willingly taking all the relevant, strategic, and pragmatic actions. Not only do they invest generously towards marketing and advertising campaigns, but they also walk that extra mile to establish an expert team that can handle and manage all the branding campaigns quite proficiently. In fact, organizations even come up with numero... Read more>>

Significance of Anatomizing SWOT Analysis of the BPO Industry

Posted by Ishtiyaq Nabi on Mar 24, 2017 03:53:23 pm
inbound call center services

SWOT analysis (alternatively used term globally is “SWOT matrix”) is a tool of strategic business planning that is primarily focused on identifying and evaluating all the strengths, weaknesses, opportunities, and threats that are (directly or indirectly) involved in the execution and management of a business project or venture. It is used strategically by businesses to develop comprehensive understanding of the ways in which... Read more>>

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