submit query
Loader

Please fill with your details

  • # #

Go4customer Blog

SignInSignUp

3 Things Your Customers Wish You Knew

Posted by Sakshi Sharma

When it comes to servicing customers, we tend to seek everyone’s opinion. Right from the experts of the industry to our drivers, we feel that everyone might have something or the other to say which would end up helping us to create better customer service experiences. Of course, everyone’s opinion matters and should be taken into consideration, but one thing that we entirely miss upon is customers. Who can tell us better about what customers want than customers themselves? But we somehow tend to overlook that arena. Organizations are so busy hunting down the right things to do that they almost forget to take into consideration the people for whom all of these pains are being taken.

There is no denial of the fact that customers are the main focal point for every organization. And one medium through which they end up interacting the most is a customer call center. This is one platform that bridges the gap between an organization and its customers. If you, as an organization, are able to pay close attention to your customers then you will realize that they are your most valuable source of training. If we take the general scenario into consideration then there are a few common trends that remain consistent irrespective of the industry in which the organization is operating. Some of the key things which our customers have taught us are mentioned below. Hope they are the unsaid indications of your customers as well!

1. Personalization:

Who doesn’t like to be treated in a special way? Well, customers abhor being treated anything but special. The biggest mistake that you can ever make is by treating your customers ordinarily. When you choose to pay close attention to clients and give them personalized services, you make them feel special. This thing is highly advantageous and helps you in creating a lasting impression on your customer’s mind. Rather than training customer call center agents on the different ways to handle queries, it is always a good option to teach them about customization and the various ways in which they can keep it forth.

2. First impression is the last impression:

Our ancestors were knowledgeable folks and these pearls of wisdom are worth swearing by when it comes to servicing customers. It is quite true to stay that you never get another chance to make a first impression. It is extremely crucial to provide a memorable experience to a customer in the first interaction itself. This in no way means that only the first interaction is important. The same level of quality needs to be maintained in the consecutive conversations as well if at all you want to win your customers over. The aim is to create a series of positive memorable experiences for customers. If this goal is truly focussed upon and a customer call center thrives to teach its agents on the same lines then, it would get much easier to engage your customers into long term relationships. The biggest mistake that one can make is by underestimating the potential of first contact.

3. Empathy:

For whom have you set up the massive customer call center and are spending millions of dollars on designing products and services? Customers, obviously! But the absence of one basic human need can spoil every effort of yours and make you incur losses of millions. Wondering what that need is? Being listened to and understood. Yes, something as simple as this can make or break it for you. Empathy is more than a trait. It’s an art. Something which empowers your agents to see the situation through the customer’s perspective. This is a powerful aspect and the best thing about it is that it can be learned. Good listening skills along with empathy is surely a win-win combination. When you are able to listen to your customers and empathize with them, it acts as a strong foundation on which the edifice of your long term cordial relations with your customers can be established.

Read Also: Six Crucial Actions to Draft Efficient Complaint Handling Framework

The aforementioned are three of the most crucial things which your customers wish you knew. One thing which you should always remember is that your customers will only return to you when they feel that you truly care. If you’re making genuine efforts, they never go unnoticed. When it comes to your customers, you must use your heart along with your head!


Related Blogs

Write for us
Contact Us

Enter the details & we will contact you shortly!

  • #

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Click here to read

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to read
Subscribe
Get the latest blog in your Inbox!

# #

Delivered by FeedBurner

CATEGORIES

 

RECENT POST

REGISTERED AUTHORS

 

ARCHIVE

 

LEARN MORE

 

Call Center in India Advantages

Highly trained and skilled professionals

Highly trained and skilled professionals
Expertise in technology

Expertise in technology
Enables 24*7 customer support

Enables 24*7 customer support
Preferred destination for outsourcing

Preferred destination for outsourcing
Cost-effective customer support

Cost-effective customer support
Modernized Infrastructure and technology

Modernized Infrastructure and technology

Next-Gen BPO Services: Transforming Call Center Operations in India

Discover top-tier BPO services at Go4customer, where we reshape call center outsourcing to fuel your business expansion. Our call center in India mixes high-tech AI with the insights from data to make sure all of our training is top-notch and to offer broad 360° customer support and call center services. Join us and build customer relationships grounded in trust and top-class service experiences.

Download Call Center
Brochure Download Button

Copyright © 2024 All rights Reserved at Cyfuture India Pvt. Ltd.