What intrigues businesses to call center outsourcing? Is it cost-effectiveness or the raised performance level that is acquired through a consistent focus on the core competencies of a business?
The main reason why organizations choose to hand over their business functions to call center services is that they expect to achieve operational finesse without having to make million-dollar investments.
However, there is one sector that has remained far from outsourcing for a good one decade or so. It is Healthcare. The reason is the disintegrated disposition of the Healthcare sector.
As the primary objective of a Healthcare organization is to maximize its staff competency and provide ace-level patient care, not every company is versed with hefty financial backup to get the needed resources and manpower. Even if you can hire a sufficient number of professionals, there is always the requirement to provide cross-functional training to these experts, which again requires time and money.
Hence, to maintain a sublime equilibrium, healthcare businesses need to find an appropriate way that is both feasible and profitable.
Using the healthcare process in BPO will allow you to outsource support functions like laundry services, housekeeping, food services, and supply chain management.
Healthcare BPO Outsourcing: Is it viable?
As said, the Healthcare industry is quite fragmented, making the flow of information extremely stringent. But if you look at stats, you will find that the global market for healthcare BPO services is expected to touch the US$ 3000 billion mark by the end of 2022.
Healthcare process outsourcing started a few years back when organizations started delegating tasks like data entry and medical transcriptions. Eventually, with time, as the business community gets more familiar with the advantages of healthcare BPO outsourcing, organizations become confident about handing over their other functions like Big Data, medical billing, IMS handling, clinical research, and IT support.
It shows that myths that float regarding outsourcing mean nothing. To represent to you how healthcare outsourcing services can benefit your organization in accomplishing functional perfection without keeping the service standard down, here are the top advantages:
Trimmed overhead expense
Outsourcing is popular because it provides an affordable and splendid means to do business. In the case of healthcare BPO outsourcing, the picture is the same.
With outsourcing, the entire expense of hiring and training staff goes away. Healthcare BPO service providers hold a vast workforce of experts that always remain on standby to serve businesses. These outsourcing companies, with a vision to remain ahead of the competitors, maintain conformity with updates in standards and regulations.
As a healthcare business owner, you should contact a vendor that is an expert in your required tasks. For instance, if you want your invoice division to be frictionless, a vendor that is an industry-pro in the medical bill process outsourcing should be considered. By outsourcing billing operations you can be free to work on the functions that drive the revenue stream for your business. It significantly cuts down the cost.
Getting an adept team
The global influence of healthcare outsourcing services is phenomenally increasing. It means that healthcare BPO services providers are leaving no stone unturned to bring in more revenue. And they are doing so by hiring the best medical professionals with years of experience and affluent domain prowess.
One of the most fantastic things about healthcare BPO outsourcing is that you get direct access to a proficient, eligible, and experienced staff. If you try hiring these professionals on your own, you know how high your expenses will go. If you try to train your in-house experts, it would also take years to match the credentials of the professionals in BPO companies.
The presence of such a diligent workforce assures the healthcare companies that all their requirements will be met within due time and above par quality.
It is the age of the internet when cyber-attacks are impacting every business sector. Even the healthcare sector is not spared. In fact, in the Q2 of 2017, healthcare was the sector that was hit most severely by cyber-attacks.
Being a healthcare business owner, handling and securing customers’ data is also your responsibility. Typically, amidst the core business functions, healthcare organizations generally overlook the security vulnerabilities that are left unpatched.
When you hire a medical outsourcing vendor concerning your IT department, you are ensuring safe and robust support for your business. It makes the healthcare process in BPO even more beneficial.
Healthcare organizations do not wait on the emergency or some mass requirement to knock on your door to hire more professionals. Instead, these businesses keep extra employees that are mostly sitting without work and are used as a backup workforce for future needs. It is fine, but you are spending extra money on experts who are not doing any work.
This problem is rooted in outsourcing medical services. When there is an upsurge in demand, healthcare companies can avail agents from their vendors. The healthcare process outsourcing companies empower the businesses by offering incremental add capacity facilities where an appropriate number of professionals are extended if the requirement comes. It solves the scalability issue of healthcare organizations.
No big blunders
It will be hard to digest, but stats show that a staggering US$ 125 billion is lost annually, all thanks to the lousy medical billing practice. Healthcare businesses need to keep a strict check on billing operations to ensure not a single penny is left on the table.
In this context, healthcare BPO services come in handy. These vendors have deft experts who ensure to perform the data entry service with 99% precision closing all doors for future conflicts. Medical billing process outsourcing thus leaves no room for error in business functions like coding, invoice, claims settlement, records indexing, and account receivables. Moreover, shifting some of your healthcare processes in BPO like the medical billing process.
Superior patient care
In a nutshell, the primary goal of all healthcare establishments is to provide a first-string service experience to the patients. To do this, the business owner and staff need time to devote to the core tasks of healthcare. If you are already bothered about how to take care of your IT division or are busy handling billing inquiries, a downfall in service standards of critical tasks becomes inevitable.
Coming to the benefits of healthcare business process outsourcing, your vendor will provide you the time and space. It will allow you to focus on the tasks that are the crux of your organization.
In turn, healthcare business process services help your business raise the quality of the delivered service, leading your customers to keep coming back.
Outsourcing is re-evolving in the seam of technological advancements and transiting customer preferences. The healthcare industry is now starting to use outsourcing as an extension of its business strategy. Healthcare business process services have revolutionized the healthcare industry offering them an additional hand to offer a better customer experience to their customers.
With the state-of-art infrastructure, an expert team of professionals, and a seamless track record of meeting organizations’ expectations, your healthcare process outsourcing company will not just help you to perform efficiently but will also raise your brand’s image impeccably by delivering an A-Okay level of patient care.
With time, the global healthcare BPO services are anticipated to grow extraordinarily. Albeit all the assumptions and fears of healthcare business process outsourcing, healthcare organizations are not shying away to hand over their tasks to specialized service providers. What do you think? Will this trend keep on growing or advanced technologies like AI and RPA are going to substitute the Healthcare BPO services altogether? Share your perception below. Thanks! Go4customer is a leading call center in India.