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Go4customer Blog

Evolution of Order Taking Service Over a Period of Time

Posted by Rahul Bhaduri

As telemarketing has come out to be a benefit in past 10 years, every shopper now prefers to buy the products through a simple telephone call. Going to any store for buying products and services is now considered to be a difficult task. Most of the companies are using television, radio or website commercials to endorse and sell their products. This kind of quality service shows a very beneficial result to the businesses that have a composite collection of products and needs to provide information to its customers.

Order taking is a billion dollar business and is one of the most widespread inbound marketing applications in the market. It can be helpful in closing the sale for almost every product and service available today in the market. When selecting an inbound marketing company for taking your order on your behalf, you need a call center which has a low hold time, a low ring time, and a low rejection rate.

Order taking from a television or radio advertisements needs some good scheduling as these forms of commercials create "spike" calling. When you are choosing a call center for your order taking requirements, confirm that they are well supervised. It is important to know that whether they have a sufficient number of customer service representatives to manage your order taking work, and the capacity of their additional clients as well. You will also want to recruit a company which provides a 24*7 service to your customers so that you do not miss a single order.

You would want the telemarketing company to have a qualified bunch of operators, who are polite, specialize in order taking, professional, and have good command over the language. You would want to decide on a company which is not only skilled in the early phase of order taking, on the other hand should also have the aptitude to upsurge your profits with the correct use of cross-selling and up-selling techniques.

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