Across different industry verticals, several dynamic forces are making customer support a strategic priority for businesses while placing a stronger emphasis on abridging the overhead cost. Mushrooming competition with competitors, growing advancement in technology, soaring customer expectations, and the need to reinforce customer engagements are impelling businesses of all sizes to deliver improved customer experience. At the same time, companies mainly feel stuck due to budget constraints as setting up and running an in-house call center can be an expensive deal for them.
The sweet spot for companies across different industry verticals is found in process enhancements and use of cutting-edge technologies that concurrently enhance their customer support, while lowering the cost. This can be possible provided they prefer to take the assistance of an external order taking call center.
These service providers help businesses right from streamlining order processing, fulfilment, payment to handling customer queries, resolving problems, upselling and acquisition of new customer. All this won’t be possible for you to accomplish with limited budget and staff.
Unquestionably, improvements in customer service must be poised with the requirement to deliver them economically. Doubling the contact center employees is certainly completely out of scope, and would likely be inadequate anyway.
Instead, you need to look for more holistic approach—one that encompasses improving business processes, streamlining customer interactions, and replacing the need to build on-premise infrastructure. To protect grinding down profit margins, businesses are increasingly weighing down the benefits of outsourcing order taking services. They are also looking out for way to streamline development across multiple self-service channels and decrease ongoing maintenance headaches.
Online shopping, also widely known as Ecommerce, means your customers have become increasingly comfortable to being able to place product orders round the clock.
As per the market research, it has been revealed that higher percentage of customers after surfing through your website finds placing order over phone more convenient rather than following instructions of IVR applications. This is where the role of order taking call center becomes critical to gain more sales.
Let’s have a quick run-through of some of the key benefits of outsourcing order taking services from business point of view:
Diligently manage call volume-
The effective management of fluctuating call volume is one of the biggest challenges that businesses have to encounter. The science behind reckoning the right figure and combination of call agents to deliver outstanding service levels without incurring escapable personnel expenditures is crucial yet complex. The dynamics that impact demand run the gamut from those that are foreseeable to those that come from missing arena. Here comes the role of order taking call center.
They first try to identify the patterns of customer demand and then create good projections to accordingly deploy a dedicated team. Some set patterns are like those that are seasonal in nature or within a week or a day, can be predicted without difficulty. The inflow of calls goes upward or downward and such point of time increasing or decreasing the number of call agents to handle call diligently can only be possible through the assistance of external service providers.
Streamlined order processing-
Each and every aspect of the order management is smartly handled by these external service providers. They take complete control of the entire order process management and ensure streamlining the workflow and eliminating the scope of error in the sales lifecycle.
Reduced overhead cost-
Speeding up fulfilment and shipping to timely meet order commitments is the primary reason that contributes to increased order management outlays, adding up resources to retort to shipping delays and taking on surplus labour to manage order processing are other major expenditure causes. With limited budget, it won’t be possible for you to ensure improved customer experience. By outsourcing order taking services, meeting delivery deadlines, flexibility in order management, and handling each customer’s unique set order requirements won’t be at all impossible for you to manage.
Companies who have so far taken this path have been able to seize real opportunity. Outsourcing of business processes has certainly increased over past few years and industry pundits say that change is inevitable.
24 hour sales line support-
Order taking call center provide round the clock support services which means you will never miss out any lucrative sales opportunity ever again. Professional call representatives are there to provide outstanding customer service which improves sales conversion rate. Seasonal increase or decrease in sales calls managed quickly and efficiently.
In the bottom line-
To improve both your market share and your revenue streams, you must provide clienteles with unswerving, enthralling experiences—before, during, and after their purchase journey—across all channels. With 24 hour order taking services, you can certainly give your business