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Two Processes! One Help Desk Outsourcing Service:

Posted by Arijit Mukherjee on Feb 17, 2015 10:22:46 am
Help-Desk-Outsourcing-Service

Call centers run two major processes and these are respectively inbound and outbound. These two processes offer an array of services to the businesses who hire support from the business process outsourcing units. This blog deals with one of the prominent services named help desk outsourcing. This particular service is been provided in both inbound and outbound processes. Help desk outsourcing is provided by the customer care executives ... Read more>>

Difference Between A Call Center And Help Desk Outsourcing Service

Posted by Sukriti Saini on Feb 17, 2015 10:20:41 am
difference between BPO and call center

Undoubtedly, it’s really easy to mix up one term with the other, especially in the BPO industry. Like using the word call center in place of BPO. Using the call center in place of the contact center and vice versa. Or considering help desk outsourcing service the same as a call center. Isn’t it? However, each of the terms mentioned above has a different meaning and using them in place of each other isn’t alright at ... Read more>>

Grow Your Business With Inbound And Outbound Call Center Services

Posted by Varsha Bhagchandani on Feb 17, 2015 10:19:39 am
Inbound-And-Outbound-Call-Center-Services

In this competitive business realm, technology is considered as the life and blood of any organization. In this light, contact centers across the globe are exploiting the benefits of the latest technological innovations to improve their services and providing more flexibility to their clients by effectively streamlining their back-office operations. A recent survey conducted by a non-profit organization, NASSCOM, revealed that Indian... Read more>>

Call Center The Growing Export Earner

Posted by Geetanjali Mukherjee on Feb 17, 2015 10:17:36 am
Inbound Call Center Offer

The BPO sector, also known as the business process outsourcing industry is a growing export earner.In the current financial year, this industry has churned out revenues worth billions of dollars for both customers and providers across the globe. We know that call center work is outsourced to the developing world by western businesses. In reality, it is a huge business scope for it has brought in a wave of large-scale globalization. A... Read more>>

Outsourcing Services Complement Indian Business Landscape

Posted by Varsha Bhagchandani on Feb 17, 2015 10:03:49 am
Outsourcing_Services_outbound_call_center

In the last few years, business process outsourcing has carved its place as a leading provider of customer support services. Call center in India is helping businesses to harness their potential by streamlining their back-end operations. According to a research conducted by Ernst & Young in 2014, India is considered as the second largest emerging economy. A study by NASSCOM suggests that the ITES/BPO sector is contributing significan... Read more>>

Some Mainstream Call Center Trends For 2014

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:32:06 am
call-center-india

Customer service has always been a highly competitive battleground for businesses. No wonder BPOs across the globe are always on the lookout for brand new methods to devise a better customer experience strategy. The emergence of new technologies and channels has given rise to a comprehensive opportunity for call center operators. Here is a quick look at the five most critical tech-trends which appeared in the scene. These drifts have... Read more>>

A Balanced Call Centre Measurement Scorecard Needs Essential KPIs

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:30:19 am
Balanced_inbound_Call_Centre

A well-balanced call center measurement framework needs to be simple and highly relevant .Only then can this call center outsourcing company provide businesses and customers with a balanced and comprehensive contact center experience. As a rule, a balanced scorecard must include the following measures: *CustomerSatisfaction *OperationalEfficiency *BusinessValue * People Management Above enlisted are called Key Performa... Read more>>

How is Outsourcing Work to Call Centers in India a Beneficial Option?

Posted by Rahul Bhaduri on Feb 17, 2015 09:26:47 am
Call-Centers-in-India

International companies have always found it preferable to outsource call center services to India, when equated to outsourcing in Philippines, China and other countries in Asia. India, at all times, has been the most ideal outsourcing location, since call centers here offers a wide range of benefits as compared to other countries. At present, outsourcing work to India has become a routine for numerous global companies. Several internat... Read more>>

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Highly trained and skilled professionals
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