submit query

Please fill with your details

  • # #

Go4customer Blog

Adoption of technology in social media and how they are adding productivity and value

Posted by Guest Author

Thanks to the Internet’s soaring popularity, people use social media tools for connecting with each other online. Brands use these tools to connect with potential and current customers and market their products. Platforms like Instagram, Facebook, Twitter, and LinkedIn are changing people’s lives.

Facebook’s social networking directive enables you to create personal accounts and connect with fellow users.

It enables you to share data, including web links, pictures, and biographical information and video clips with other users.

Its news feed shows status updates from your online friends. FB also has groups, games, and a mailbox. Software developers are creating FB applications, allowing users to integrate them into their work.

Twitter is a leading social networking site, featuring instant updates from organizations and people that Twitter folks follow.

Due to the limitation of tweeting up to 140 characters, users often use abbreviations in short messages.

Google+ is comparatively a recent entry into the bandwagon. The platform allows users to segregate their friends into proper ‘circles’, which makes it easier to create and share information.

This could be websites or music with particular groups. Google+ allows you to create personal profiles.

LinkedIn is the undisputed king of the professional network. It’s employment-centric and includes work references and characters.

Technology and its impact

AI targeted marketing is redefining social media. AI is the most prolific thing and courtesy AI technologies; every platform entails a customized algorithm, which helps you to create user-specific content.

That’s why you don’t perpetually see stories from every brand and friend you follow. AI also caters to the marketing sector.

You can curate an advert for a target audience and pay to ensure that advertisement reaches the ones who are most likely to interact or engage. There’s no money wastage to get it out, everybody.

AI also helps in marketing automation, enhancing the way data collections and bots can optimize your engagement.

It collects crucial insights to bolster your campaign. For instance, the premium automation tool called Social Captain depends on the latest to find influencers, target customers and market your product so that you don’t need to spend hours doing it yourself.

It acquires all the data from the concerned interactions, eventually modifying its approach and magnifying the core impact on your social media activity.

Technology has changed the gamut of security features and privacy. If someone hasn’t hacked your social media yet, you may know somebody who has. Hackers use phishing, social spam, life-jacking, and link-jacking to try to gain control of your info and account.

Naturally, it has increased the public’s perception of security and privacy. Social firms are prioritizing the privacy and security of user accounts and profiles with multi-factor authentication technologies to thwart hackers.

More on the influence

Social media has had an enormously encroaching and disruptive influence of conventional media and the mode of communications with others. Technology has spawned new conceptions and derivatives of social. New technologies like VR experience and full-immersion enable you to dawn your own avatar as your representative.

It helps you communicate with folks around the globe using fictional names and identities. Technology has primarily changed preconceived notions of time in the social media ambit. For instance, quicker internet connections and virtually ubiquitous and strong mobile connectivity imply that you’ve no reason as to why you cannot respond to any message, regardless of which part of the world it is coming from.

Today, there’s no divide between professional and personal life. If you’re going on vacation, you can still bring along some occupational stuff with you. Bosses, colleagues, and clients can always barrage your emails and messages.

Technology has propelled people to think about geography in new ways. Social conversations with people are no longer limited to the same geographic location. With video-conferencing tools and platforms like Skype, Facetime, and Slack, you can go live with a proper video feed.

The dance of technologies

Knowledge dissemination is virtually instantaneous. Social media tools are transforming lives at both business and personal levels. The smart technologies unblock ideas from confinement and obscurity, allowing them to roam freely and add value to your lives. The wide and seamless adoption of smart-phones has amplified and accelerated the process.

The potential worth of this transformation is around $1.3 trillion. The four industries that come under this ambit are consumer packaged products, consumer financial services, and advanced manufacturing and professional services.

Across each industry, you have enormous potential to induce more value to the stream by channelizing social technologies from enhanced marketing and customer insights to social commerce.

Technologies help you in product development by co-creating products and deriving customer insights.

It helps in operations and distributions by leveraging social media to monitoring and forecasting.

It also helps in marketing and sales by using specific tools for marketing interaction/communication, social commerce, and foster and generate sales leads.

You can provide customer care services through social technologies. For business support, it helps you sync talent to different tasks. You can use it to loop your followers for Instagram to a product link.

You can enhance collaboration and enhance inter or intra-organizational communication and collaboration.

Regarding co-creating products, you have brands using social platforms to crowdsource links and ideas from their followers. It could entail customers submitting designs. There are a few companies that use technologies to distribute business processes. You use it to locate the latest updates and mapping errors and qualify them for road networks.

A summation

Social media has many forms that include crucial means and pathways of interactions and communications. They involve a proper social element, which includes social networking, email, instant chat and messaging, videoconferencing, telecommunications, blogs, and forums and even regular human communications.

Normal communications include presentations, business meetings, and one-on-one conversations and body language. Social media has become an integral aspect of any brand as people must communicate to do something.

Social media interactions and engagements are becoming increasingly pivotal as people are adopting the technology. The social-based and driven operating systems and the communication-centric software applications.

Author’s Bio: Pete Campbell is a social media manager and has immense knowledge about email marketing and Instagram promotion. He delights his clients by helping them buy real Instagram likes. He loves to travel, write and play baseball.

Contact Us

Enter the details & we will contact you shortly!

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

Get the latest blog in your Inbox!

Enter your email address:

Delivered by FeedBurner







Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.